The Smallville Hotel

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FAQ

General Information

The Hotel first opened in 2013

The Hotel is located in the heart of Damascus street in the Museum District, facing Al Saydeh Church

The hotel is owned by Fakhry Family

Mrs. Sophia Fakhry Rebeiz is the General Manager of the hotel

The Smallville Hotel is the only urban and designed Hotel in town. It was named after the small city Beirut as its perfect reflection believing in superpowers of the young generation led by its main mascot Super Sophie

Pets are not allowed in the guest rooms, nor in the outlets and the hotel’s public areas. Only puppies are allowed in rooms prior to authorization from the hotel management.

It takes up to 3 minutes to get hot water in the shower

Food from outside the hotel is not allowed for safety and hygiene reasons

For security reasons, let us take care of your car and pamper you

Yes, we do have an underground car parking area:

  1. In house: 55,000 lbp per night
  2. Passerby/visitor: 40,000 lbp
  3. Banquet: 30,000 lbp
  4. Long stay 30 nights: 1,000,000 lbp
  5. Long stay 14 nights: 650,000 lbp

We have many outlets in the hotel that serve Lebanese, International and Italian Cuisine

Da Sophia – Italian cuisine

Red Street – Resto Bar with International cuisine

The Poolhouse, The Penthouse – International Cuisine

Pink Sky – International cuisine

Stargaze Balcony – International cuisine

Meet Me Bar – International cuisine

SV Delivery – our delivery service

The Super Spa is located on the 14th floor

You may contact the Just Ask Hotline on +961 70 933 331

We do have plat du jour from Monday to Sunday, starting 12 noon until 5:00 pm, an authentic mix of Lebanese and International dishes

The hotel is composed of 154 units

Yes, you can reach the Banquet Reservations on +961 70 996 662 

Yes, Shisha is available at The Poolhouse and The Penthouse

The check-in is at 12:00 pm

The check-out is at 15:00 pm

Yes, depending on availability with an additional fee

Yes, depending on availability with an additional fee

Yes, they will be stored in our luggage room

No, but there are many ATM machines located very close to the hotel

Yes, you may reach out to our reception team

Wi-Fi is available free of charge in the rooms and in public areas, ask for our internet packages for a faster and exclusive internet connection

The Just Ask team will be happy to assist you to book a taxi from and to the airport, contact us on +961 70 933 331

You can get a copy of your invoice upon check-out

Please contact our Just Ask team directly. Our rooms will be cleaned daily, so your item probably has been found by our housekeeping team, delivered to the reception, and stored in the lost and found office.

Facilities Information

All our facilities and services areas are also open for external guests. For more information about your requested service, please contact our Just Ask team on +961 70 933 331

Arrangements generally do require a minimum and/or maximum length of stay, so they will only be displayed if the arrival dates accord with the booking restrictions. Also, please be aware that arrangements are not bookable on every day of the week. In high seasons, on fair dates or other highly requested dates, it may also occur that the arrangement will not be available

FAQ

Booking Information

We offer several booking options; you can directly contact the hotel anytime via telephone, email, or WhatsApp. The easiest and fastest way is to book via our hotel’s application or website

Our rates are calculated on a daily basis.
Therefore, we cannot give you a general overview of costs. But you can easily enter the arrival dates in our booking engine and our system will search for the best available rates for you

All prices, are on a per-person basis if you choose a room including breakfast

When you book through our application or website, we guarantee, you will get the best rate available

The daily rate is the most flexible and best available rate without any booking restrictions. If you book this rate, your room will be held generally until 6 pm on the day of arrival and you can cancel your reservation free of charge, with the exception of fair dates or other high season dates

The Early Bird rate offers discounts on the daily rate when the booking is made at least 20 days before the arrival day. This rate is not cancellable free of charge and a non-refundable deposit is due at the time of booking

If you wish to read our hotel information at home through our digital channels (social media, website, application…)

As a Smallville Card owner (Blue, Red, and Gold) you can get a lot of benefits and free vouchers. Every time visiting The Smallville Hotel, you will collect bonus points, which can be exchanged into interesting premiums. You will find more benefits and information about Loyalty cards on our website

If you wish to treat someone with a gift, you can order a Smallville prepaid gift voucher from the Just Ask office

The Smallville Hotel offers you a monthly membership with special and discounted prices

Please choose the arrival and departure date as well as the number of persons. In the next step, you will see the availability calendar including room types and rates

A detailed overview will be shown beneath the rate grid if you click on a rate or category. The rate description will show every included service with the total price.

When booking the daily rate, you will generally have the option to book without a credit card. Your room will be reserved until 6 pm on the day of arrival. If you do not check in prior to 6 pm, your reservation will be cancelled automatically without charge. In case of delay please inform us prior to 6 pm. If you no longer require the room we would appreciate it if you would advise us. Other rates can only be booked with credit cards

 You can only pay by credit card or if you choose a daily rate by paying at the hotel

If you book a rate with a deposit policy, such as the non-refundable rate, we will charge your credit card at the time of booking. If you provide your credit card only as a guaranteed method, we will not debit the card

We accept credit cards from MasterCard, Visa, and American Express

You can cancel your reservation by choosing the same online channel you have booked through and proceed with the cancellation steps or you may contact us directly on +961 1 619 999

This depends on which rate or arrangement you have booked. You can see the cancellation policy in the rate description and on your reservation confirmation

Yes, in case you forgot your reservation number, you can check in anyway by stating for which name the booking has been made

Rooms Information

The sizes of the rooms vary from category to category. The standard rooms start with a size of 40sqm and the suites between 60 and 90sqm

Yes, we have rooms specially designed for disabled guests, wheelchair accessible

Yes, a limited number of visitors is allowed in the room, 1 visitor in a standard room/2 visitors in a suit each visitor has to submit his/her ID at the reception

Smoking is only allowed in outdoors and open areas, No smoking rooms. In case of violation of policy, you will be charged 150,000 LBP as a penalty

The AC stops working only when the balcony door is not well closed

Facilities Information

The Superhero Gym

The Super Spa

Michel Shampoo bar

The Super Design Store

The Just Ask Concierge

Business Center (24/7)

Meeting Rooms

06:00 am till 01:00 am (opening hours might be affected by special/private events at the pool)

Yes, we serve international and Lebanese cuisine

You have the possibility to book breakfast. The cost is $24 available at our rooftop restaurant

Yes, you can either book the meals after choosing a room or you can book directly one of the attractive arrangements, where usually dinner is already included

Yes, SPA treatments are also bookable online. Visit our website: www.thesuperspa.com or you may contact us on +961 1 619 999

Yes, we have a big variety of restaurants with different cuisines and menus, for reservations contact us on +961 70 995 552

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The Smallville Hotel

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