Loyalty program members get many discounts, and the longer you stay, the more benefits you unlock!
Terms & Conditions:
During peak periods and high-demand dates, walk-in services cannot be guaranteed and remain subject to availability.
Advance reservations are strongly recommended to ensure the best possible experience.
Smallville Black Card
Not a loyalty card. A key to more Smallville.
Qualification: Invitation Only
Exclusively for selected travel agencies, corporate bookers, embassies, NGOs, and strategic partners based on business production, influence, and long-term partnership.
Benefits:
Exclusive Partner Rates
Complimentary room upgrades (including suites, when available)
Priority early check-in & late check-out
Complimentary breakfast for two
Premium Wi-Fi
Personalized welcome amenity
Exclusive dining privileges
20% spa savings
Pool & Superhero Gym access
Priority event invitations
Dedicated account manager & VIP reservations
Priority restaurant reservations & VIP parking
Rewards
10 + 1 Hero Night: 1 complimentary night after every 10 eligible personal nights.
30-Night Partner Reward: 1 complimentary night after every 30 eligible business nights.
Personal Spend Reward: Earn $50 hotel credit for every $1,000 in eligible personal spending.
Smallville Silver Card
More value every time you return.
Qualification: 8 nights OR 4 stays OR $1,500 eligible annual spend
Benefits
Member-only room rates and direct-booking offers
Two complimentary bottles of water on arrival
12:00 PM early check-in (when available)
2:00 PM late check-out (when available)
10% savings at participating dining, spa, salon, and gym outlets
Additional Silver Member Benefits (Benefit Matrix)
Earn & Redeem
10 reward nights: Included
Rollover qualifying nights: Included
Room & Arrival
Room upgrade to the next category (when available)
Preferred room/floor request priority
Early check-in from 12:00 PM
Late check-out until 2:00 PM
Complimentary Wi-Fi
Taste & Wellness
10% savings on dining, spa, salon & gym
Preferred member breakfast rate
Priority outlet reservation requests
Recognition & Support
Two bottles of water on arrival
Signature birthday dessert during birthday month
Early access to hotel experiences
Priority guest assistance
50% savings on parking (when available)
Shared Member Moments
Book 10 consecutive reward nights and receive the 11th night complimentary.
Enjoy a signature dessert and a personalized birthday touch during an eligible birthday-month visit.
Early access to selected rooftop events, dining experiences, and hotel activations.
Smallville Gold Card
Recognition that follows you through the hotel.
Qualification: 20 nights OR 10 stays OR $4,000 eligible annual spend
Benefits
Space-available room upgrade, including selected suites
Daily continental breakfast for the member plus one registered guest
10:00 AM early check-in (when available)
4:00 PM late check-out (when available)
15% savings at participating dining, spa, salon, and gym outlets
Welcome amenity, premium Wi-Fi, and priority guest support
Additional Gold Member Benefits (Benefit Matrix)
Earn & Redeem
10 reward nights: Included
Rollover qualifying nights: Included
Room & Arrival
Priority room upgrade, including selected suites (when available)
Enhanced preferred room/floor request priority
Early check-in from 10:00 AM
Late check-out until 4:00 PM
Premium-speed Wi-Fi
Taste & Wellness
15% savings on dining, spa, salon & gym
Complimentary continental breakfast for the member + 1 registered guest
First-priority outlet reservation requests
Recognition & Support
Welcome amenity + complimentary water on arrival
Signature birthday dessert + special room touch during birthday month
Early access with priority allocation for hotel experiences
Dedicated priority guest assistance
Complimentary parking (when available)
Shared Member Moments
Book 10 consecutive reward nights and receive the 11th night complimentary.
Enjoy a signature dessert and a personalized birthday touch during an eligible birthday-month visit.
Early access to selected rooftop events, dining experiences, and hotel activations.
SILVER EDITION (The Smallville Hotel)
This card offers exclusive benefits and rewards, enhancing your experience with us.
As a Silver Reward Cardholder, you’ll enjoy a :
– 20% on daily available room rate
– 15% on total invoice at any of our restaurants along with our Plat Du Jour
– 15% on spa treatments or/and hair brushing
– 10% on monthly gym membership
– Free late check out and early check in upon availability
GOLD EDITION (The Penthouse Club & Smallville Hotel)
Gold Loyalty Card opens doors to unparalleled privileges. Enjoy personalized service, exclusive rewards, and VIP access to a world of benefits.
As a Gold Cardholder, you’ll enjoy a :
– 20% on daily available room rate
– 20% on total invoice at any of our restaurants
– 15% on spa treatments or/and hair brushing
– 20% on monthly gym membership
– 2 free complementary nights in a one bedroom premium suite for 2
– Free late check out and early check in upon availability