The Smallville Hotel – Frequently Asked Questions
General Information
When did The Smallville Hotel open?
The Smallville Hotel opened its doors in 2013, bringing a unique superhero-themed hospitality experience to Beirut.
Where is the hotel located?
We are located in the heart of Badaro, within Beirut’s museum district, offering easy access to cultural attractions and business hubs.
Who owns and manages the hotel?
The hotel is owned by the Fakhry Family and managed by Mrs. Sophia Fakhry Rebeiz, our visionary General Manager.
Why the superhero theme?
Because we believe every guest has a hero within. Our theme celebrates individuality, imagination, and the unstoppable spirit of Beirut.
Is the hotel pet-friendly?
Yes, we welcome small pets (up to 3 kg). Just let us know in advance so we can prepare for your furry companion.
What are the check-in and check-out times?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. Early check-in or late check-out can be arranged based on availability.
Is Wi-Fi available?
Complimentary high-speed Wi-Fi is available throughout the hotel.
Rooms & Reservations
How can I book a room?
You can book directly on our website or contact us via phone, email, or WhatsApp.
What room types are available?
We offer a variety of rooms and suites, each with modern amenities and funky superhero décor.
Are extra beds or baby cots available?
Yes. Baby cots are complimentary, and extra beds are available upon request at an additional charge.
Do you have accessible rooms?
Yes. We offer rooms that are fully accessible for guests with disabilities.
Is smoking allowed?
All rooms are non-smoking. Designated outdoor smoking areas are available.
Dining & Room Service
What dining options are available?
- Da Sophia: Authentic Italian cuisine in an elegant setting.
- Marvellous Dinner: Our 2025 concept restaurant with a dynamic fusion menu.
- The Penthouse Club: Rooftop bar and lounge with city views and live entertainment.
- Room Service: Available 24/7 with a full selection from our kitchen.
Is breakfast included?
Breakfast is available at an additional charge. Please check your booking confirmation for details.
Do you offer private dining experiences?
Yes. Romantic rooftop dinners, birthday setups, and group dining can all be arranged.
Can you accommodate dietary restrictions?
Absolutely. We cater to all dietary needs—please let us know in advance or upon arrival.
Wellness & Spa
What spa services are available?
Our Rebirth Spa offers a full range of relaxation treatments including massage therapy, facials, body scrubs, steam room, jacuzzi, and more.
Do you have a fitness center?
Yes. Our SuperHero Gym is open 24/7 and equipped with the latest fitness gear and free weights.
What are the pool hours?
Our rooftop pool is open daily from 7:00 AM to 5:00 PM. Pool access is reserved for in-house guests.
Do you offer rejuvenation treatments?
Yes. Our STEM Life Clinic specializes in anti-aging therapies, stem cell treatments, immunity-boosting solutions, and overall wellness programs for guests looking to recharge.
Events & Celebrations
Can I host events at the hotel?
Yes. We offer versatile indoor and outdoor venues for weddings, corporate meetings, private parties, and social events.
Do you provide event planning services?
Our in-house team provides planning, styling, catering, and A/V setup tailored to your needs.
Are there special packages for celebrations?
Yes. We offer personalized celebration packages with room setups, cakes, dining experiences, and more.
Families & Pets
Is the hotel family-friendly?
Yes. We welcome families with kids of all ages. Babysitting services are available upon request.
Do you provide activities for children?
We offer family-friendly entertainment and activity packs to keep the little ones engaged.
Are pets allowed?
Yes. Small pets are welcome. We recommend informing us prior to arrival for a smooth check-in.
Transportation & Parking
Do you offer airport transfers?
Yes. Our concierge can arrange airport pickups and drop-offs with our trusted drivers.
Is parking available?
Yes. We offer both valet and self-parking options on-site.
Can I rent a car through the hotel?
Yes. Our concierge can assist you with car rental bookings.
Business & Work
Do you have meeting rooms?
Yes. We have multiple modern meeting spaces ideal for business gatherings, workshops, and team sessions.
Is there a business center?
Yes. Guests have access to a fully equipped business center with printing and workspace facilities.
Special Offers & Loyalty
Do you have a loyalty program?
Yes. Join our Smallville Loyalty Program to enjoy exclusive discounts, early check-ins, room upgrades, and more.
Are there any current promotions?
Yes. We regularly roll out seasonal deals like Day Use, Night Stay offers, spa packages, and event specials.
Nearby Attractions
What attractions are near the hotel?
We’re close to the National Museum of Beirut, Badaro Street, Beirut Souks, Zaitunay Bay, and more.
Can you arrange tours?
Yes. City tours, local experiences, and cultural excursions can be arranged via our concierge desk.
Contact Us
How can I contact The Smallville Hotel?
- Phone: +961 1 619 999
- WhatsApp: +961 70 933 331
- Email: info@thesmallville.com