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FAQ
General Information
The Hotel first opened in 2013
The Hotel is located in the heart of Badaro, in the museum district, making it the perfect base for Superheroes to explore the city
The Fakhry Family, own and operate the Smallville Hotel
Mrs. Sophia Fakhry Rebeiz is the General Manager of the hotel
The Smallville Hotel is the only urban and designed Hotel in town. It was named after the small city Beirut as its perfect reflection believing in superpowers of the young generation led by its main mascot Super Sophie
We wear our superheroes t-shirts with pride, as we believe in the power and strength of oneself, which is reflected in our hotel’s philosophy and design
Yes, the Smallville Hotel is pet-friendly, because we believe that pets can be Superheroes too ( maximum weight of 3 kg)
It takes up to 5 minutes to get hot water in the shower
Food from outside the hotel is not allowed for safety and hygiene reasons
For security reasons, let us take care of your car and pamper you
Yes, we do have an underground car parking area -4$ for single entry or 7$ per 24 hours with multiple entry
The Super Spa is located on the 14th floor (you may check the spa menu on our website for more info)
You may contact the Just Ask Hotline on +961 70 933 331
We do have plat du jour from Monday to Saturday, starting 12 noon until 5:00 pm, an authentic mix of Lebanese and International dishes
Yes, private events can be booked, where our Superheroes of events will ensure that your special occasion is unforgettable
Yes, the hotel has adapters available
No, the hotel does not offer shisha as we prioritize the health and well-being of our guests
Yes, the receptions is available 24/7, with our Superheroes of front desk always ready to assist you
The check-out time is 12:00 PM
The check-in time is 3:00 PM
Yes, an early check-in is possible with a chargeable fee, subject to availability
It depends on availability and additional charge may incur
Yes, they will be stored in our luggage room
No, but there are many ATM machines located very close to the hotel
At this time, we do not offer currency exchange services directly at our hotel. To assist you, our concierge team is available to guide you to the nearest and most reliable currency exchange facilities in the area.
Yes, it is mandatory for the safety and security of our guests and the hotel
At The Smallville Hotel, Wi-Fi is available free of charge in the rooms and in public areas, ask for our internet packages for a faster and exclusive internet connection
The Smallville Hotel will be happy to assist you to book a taxi from and to the airport, please contact our Just Ask team on +961 70 933 331
You can get a copy of your invoice upon check-out
Please contact our Just Ask team directly. Our rooms will be cleaned daily, so your item probably has been found by our housekeeping team, delivered to the reception, and stored in the lost and found office.
Facilities Information
All our facilities and services areas are also open for external guests. For more information about your requested service, please contact our Just Ask team on +961 70 933 331
We are always ready to fulfil all your desires
Arrangements generally do require a minimum and/or maximum length of stay, so they will only be displayed if the arrival dates accord with the booking restrictions. Also, please be aware that arrangements are not bookable on every day of the week. In high seasons, on fair dates or other highly requested dates, it may also occur that the arrangement will not be available
FAQ
Booking Information
The Smallville Hotel offers several booking options; you can directly contact the hotel anytime via telephone, email, or WhatsApp. The easiest and fastest way is to book via our hotel’s application or website
Our rates are calculated on a daily basis.
Therefore, we cannot give you a general overview of costs. But you can easily enter the arrival dates in our booking engine and our system will search for the best available rates for you
All prices, are on a per-person basis if you choose a room including breakfast
When you book through our application or website, we guarantee, you will get the best rate available
As a Smallville Card owner (Blue, Red, and Gold) you can get a lot of benefits and free vouchers. Every time visiting The Smallville Hotel, you will collect bonus points, which can be exchanged into interesting premiums. You will find more benefits and information about Loyalty cards on our website
If you wish to treat someone with a gift, you can order a Smallville prepaid gift voucher from the Just Ask office
When booking the daily rate, you will generally have the option to book without a credit card. Your room will be reserved until 6 pm on the day of arrival. If you do not check in prior to 6 pm, your reservation will be cancelled automatically without charge. In case of delay please inform us prior to 6 pm. If you no longer require the room we would appreciate it if you would advise us. Other rates can only be booked with credit cards
Yes, in case you forgot your reservation number, you can check in anyway by stating for which name the booking has been made
Rooms Information
The sizes of the rooms vary from category to category. The standard rooms start with a size of 40sqm and the suites between 60 and 90sqm
Yes, we have rooms specially designed for disabled guests, wheelchair accessible
Yes, a limited number of visitors is allowed in the room, 1 visitor in a standard room/2 visitors in a suite each visitor has to submit his/her ID at the reception
Yes, $35 bed only
Smoking is only allowed in outdoors and open areas, No smoking rooms. In case of violation of policy, you will be charged 150 USD as a penalty
The AC stops working only when the balcony door is not well closed
Facilities Information
The Superheroes Gym located in B1
The Super Spa located in floor 14
The Super Design Store located in GF level next to the reception
The Just Ask Alternative Concierge Service located in GF level
Rooftop Pool located on the 16th floor
Express Business center located on the 1st floor
07:00 am till 05:00 pm (opening hours might be affected by special/private events at the pool)
Yes, we serve international and Lebanese cuisine
At The Smallville Hotel, there is of course the possibility to book a breakfast. The cost is 20 USD for a buffet breakfast
Yes, you can either book the meals after choosing a room or you can book directly one of the attractive arrangements, where usually dinner is already included
Yes, SPA treatments are also bookable online. You may contact us on +961 70 996 661
Yes, the Smallville Hotel has a big variety of restaurants with different cuisines and menus, for reservations contact us on +961 1 619 999
All our facilities and services areas are also open for external guests. For more information about your requested service, please contact our Just Ask team on 70 933 331
We are always ready to fulfill all your desires
Welcome to our comprehensive FAQ page, where our dedicated hotel team is committed to providing you with all the information you need. We understand that planning your stay with us or making reservations can raise various questions, and we’re here to address them all.
Our goal is to make your experience seamless and enjoyable. Whether you’re curious about our room options, amenities, booking process, cancellation policies, or any other aspect of your visit, you’ll find answers to your queries here.
Why choose our FAQ page?
Quick Access: Our FAQ page is a convenient resource to find instant answers without the need to wait for a response.
Comprehensive Information: We’ve compiled a wide range of common questions and detailed responses to ensure you have a thorough understanding of our services.
Save Time: Instead of searching through multiple sources or making phone calls, you can save time by finding everything you need in one place.
Updated Information: Our team regularly updates the FAQ page to provide accurate and current details.
Customer-Focused: We’ve designed this page with your convenience in mind, striving to anticipate and address the questions you may have.
Should you not find the information you’re looking for, don’t hesitate to reach out to our friendly and knowledgeable customer support team. They are available via phone, email, or live chat to assist you further and ensure your visit with us exceeds your expectations.
At our hotel, your comfort and satisfaction are paramount. We hope our FAQ page serves as a valuable resource as you plan your stay or seek information about our services. Thank you for considering us for your accommodation needs, and we look forward to welcoming you soon!